Refund Policy

Our approach

Furrus Premium and the Focus Pass are digital services. Once your access begins, we don't offer a guaranteed statutory withdrawal right the way physical goods might. That said, we genuinely want you to be happy with Furrus, so we consider refund requests case by case, as a goodwill gesture, if you ask within 14 days of a charge.

Cancelling is always free

You never need a refund to stop future charges — cancelling your subscription does that immediately. Cancelling during your free trial means you're never charged at all. Cancelling after a charge simply stops the next one; your access continues until the end of the period you already paid for.

How to ask for a refund

Email support@furrus.app with:

• the email address on your Furrus account, and
• the approximate date of the charge you're asking about.

We aim to respond within 5 business days with a decision.

Focus Passes

The Focus Pass is a one-time purchase rather than a subscription, but it's treated the same way: if something went wrong or you're unhappy shortly after buying it, write to us within 14 days and we'll take a genuine look.